Operations Associate
Pubblicato il 01-08-2026 - Tebi in Italia
About Us
Tebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.
Tebi was founded by Arnout Schuijff, co‑founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, and is built in service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Spain and more countries soon, love running on Tebi.
About the Role
We’re looking for a true startup operations person. Operations make our merchants thrive. From the first meeting to the go‑live to working and growing together – this person will own this process and make it all happen. This role is for someone who likes working with the product, becoming an expert in it and teaching others.
Your day‑to‑day will be a mix of hands‑on ops, project management, customer communication and problem solving. We are reshaping the future of hospitality tech,
and this role is at the forefront of it.
What You’ll Do
- Onboarding / Implementation:
- Manage the end‑to‑end onboarding process: Own the customer journey from sales handover through setup, training, and go‑live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long‑term success.
- Relationship Management: Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction.
- Training: Conduct training sessions for merchants on the effective use of the relevant Tebi products.
- Drive Process Excellence: Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time‑to‑value, and optimise merchant experience.
- Account Management / Support:
- Act as the primary liaiso