Technico Supporto IT

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ev49

Job Summary Si candidi rapidamente per massimizzare le sue possibilità di essere considerato/a per un colloquio. Legga la descrizione completa del lavoro qui sotto. The Desktop Engineer is responsible for providing technical support, troubleshooting, maintenance, and administration of end‐user computing devices, applications, operating systems, and peripheral equipment. The role ensures smooth IT operations, timely issue resolution, and high‐quality support for business users across the organization. Key Responsibilities Provide first‐level and second‐level technical support for desktops, laptops, printers, scanners, mobile devices, and other IT peripherals. Install, configure, upgrade, and troubleshoot Windows operating systems, Microsoft Office applications, antivirus tools, VPN clients, and business applications. Diagnose and resolve hardware, software, network connectivity, and user access‐related issues within defined SLA timelines. Perform imaging, deployment, asset tagging, inventory updates, and lifecycle management of end‐user devices. Support user onboarding,



off‐boarding, system setup, profile configuration, and access coordination as per organizational standards. Coordinate with network, server, security, application, and vendor teams for issue escalation and resolution. Maintain accurate incident, service request, and change records in the ITSM tool with proper troubleshooting notes and closure details. Ensure compliance with IT security policies, patching standards, endpoint protection, and data protection guidelines. Provide remote and onsite support to users while maintaining professional communication and customer service standards. Participate in IT projects such as hardware refresh, OS migration, software rollout, office setup, and infrastructure upgrades. Required Skills Strong knowledge of Windows 10/11 operating systems and desktop troubleshooting. Hands‐on experience with laptop, desktop, printer, and peripheral hardware support. Good understa

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ev49