Customer Success Manager, MuleSoft/ API Solutions

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78evde

Experteer OverviewAs the Customer Success Manager for MuleSoft Signature in South Europe, you act as the strategic partner for Signature customers, aligning delivery with business goals and renewing/adapting the engagement as needed. Se sta pensando di inviare una candidatura, si ricordi di premere il pulsante apposito dopo aver letto l'intera descrizione. You will orchestrate Signature deliverables, cultivate executive sponsorship, and guide customers through AI-enabled integration adoption. This role interfaces across MuleSoft and Salesforce teams to ensure a unified Signature experience and measurable value. You will influence adoption, renewal, and expansion while navigating cross-functional challenges in a dynamic region.Retribuzione / BenefitsBe the single point of accountability for adoption, renewals, and expansion of Signature for assigned customersCultivate and maintain relationships with IT and business executives, sponsors, and decision-makersCoordinate the Signature catalog of services and provide proactive MuleSoft guidanceAdvise on adoption,



identify new use cases and risks, and drive AI adoption journey with Agent Fabric and Agentforce integration patternsCommunicate value of Signature Success and ensure alignment across collaborators to enable renewalsAdvocate for customers during triage and resolution of high-severity issuesTravel to customer sites as neededDrive customer health and adoption scores, renewal rates, attrition avoidance, and expansion pipelineResponsabilità7+ years of experience with MuleSoft or an equivalent iPaaS/integration platformExperience delivering product demonstrations to technical and executive audiencesStrong commercial acumen: renewals, expansion xrdztoy signals, sales collaborationExcellent communication and presentation skills at all organizational levelsAbility to translate technical concepts into business termsKnowledge of software development processes and design methodologiesExperience leading cross-functional teams

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78evde