Success Plan Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78evdp

Success Plan Manager – SAP Academy for Services & Consulting – Italy (Hybrid)
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‐on experience, you will learn how to:
Translate customer business objectives into structured success activities
Support outcome‐driven Success Plans aligned to customer priorities
Contribute to governance, cadence management, and value discussions
Collaborate across SAP delivery, architecture, and adoption teams
Apply SAP's Success Plan methodology consistently and at scale
What you'll do:
Successfully complete a structured 12‐month learn‐and‐apply academy program
Participate in classroom learning, simulations, and real‐customer engagement scenarios
Support the execution of Success Plans under guidance of experienced Success Plan Managers
Assist with development, maintenance,



and updates of customer success documentation
Prepare materials for governance meetings, including quarterly reviews and steering sessions
Support tracking of adoption milestones, consumption indicators, and value realization inputs
Participate in proactive risk identification and escalation preparation
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAP's integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks:
Support executive‐level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning, execution, and follow‐up across all Success Plan activities
Provide clear, concise, and value‐based executive commun

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78evdp