Senior it service desk manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ezet

Experteer Overview In this role, you will lead and evolve the IT Support function, shaping the employee technology experience across a growing European car insurance tech company. You'll manage a team of ten, ensuring a reliable, high-performing service desk and driving continuous improvement. The focus is on moving from reactive support to a proactive, scalable, data-driven capability that reduces friction and enables colleagues to work effectively. You will collaborate across teams, apply KPIs and metrics, and contribute to budgeting and procurement planning. Retribuzione / Benefits Lead the IT Support function and mentor a team of ten IT professionals Deliver a high-performing, reliable support operation and drive continuous improvement Transform the service desk from reactive to proactive, scalable,



and data-driven Own the end-to-end employee technology experience to enable efficient work Collaborate with cross-functional teams and influence stakeholders Manage budgeting and procurement forecasting related to IT service delivery Define and implement KPIs and performance metrics for the service desk Responsabilità Strong management and leadership skills Hands‐on service desk management background with in-depth knowledge of service desk operations and best practices Collaborative and able to influence others Budgeting and procurement forecasting experience Ability to implement productive KPIs and metrics Fluent English; Italian language skills are highly desirable Requisiti fondamentali Competitive salary up to 70,000 EUR Hybrid work arrangement (Milan office with WFH) 30 days from any EU country Diverse, inclusive team environment #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ezet