Customer Success Manager, MuleSoft/ API Solutions

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f0z3

Customer Success
For customers who want to maximize the value of MuleSoft, the Signature Success Plan delivers high‑end services to drive platform health, adoption, and measurable business value. This role provides a deep, strategic partnership by coordinating all Signature deliverables from onboarding through renewal and expansion, ensuring a unified, superior customer experience.
Responsibilities
- Serve as the single point of accountability for overall adoption, Signature deliverables, customer experience, renewals, and expansion.
- Build and maintain relationships with IT, business leaders, sponsors, and decision‑makers in Signature‑purchasing organizations.
- Help customers achieve business goals by coordinating the Signature Success catalog, providing proactive MuleSoft feature guidance, and advising on adoption, new use cases, challenges, and risks.
- Guide customers through AI adoption on MuleSoft, demonstrating agentic capabilities, positioning MuleSoft as the integration backbone for AI‑powered architectures,



and supporting adoption of MuleSoft Agent Fabric and Agentforce integration patterns.
- Communicate the value of Signature Success and MuleSoft to ensure renewal and growth.
- Advocate for customers during high‑severity case triage and resolution.
- Travel to customer sites as required.

Success will be measured by customer health and adoption scores, Signature renewal rates, attrition avoidance, and expansion pipeline contribution.
Required Qualifications
- Minimum 7 years of experience with MuleSoft or an equivalent iPaaS/integration platform, plus experience in technical customer success, project leadership, change management, technology solutions development, technical solutions, or solutions architecture.
- Experience building and delivering product demonstrations to technical and executive audiences.
- Commercial acumen to manage renewal risk, identify expansion signals, and partner with sales to protect and grow the customer’s MuleSoft footprin

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f0z3