Enterprise Services Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f1ax

The Basics:
At Tanium, our Enterprise Services Engineers (ESEs) serve Tanium's customers as hands‑on‑keyboard experts for both remote and on‑site engagements. You will operate in a highly team‑based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer‑specific operations and security outcomes, either remotely or on‑site with the customer. You’ll have continuous opportunities and challenges that will require you to apply your technical chops in large enterprise environments.
What You’ll Do:
- Work closely with customers to operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with teammates.
- Identify opportunities for customers to gain greater value from the Tanium platform.
- Consistently and cogently address customers’ needs through verbal and written communication.




- Conduct daily health‑checks on assigned accounts and work with Technical Support Engineers on strategic customer activities.
- Contribute to and track activity, after‑action, root cause and daily status reports.
- Document best practices and playbook entries.
- Work closely with CSMs to improve Tanium operational status within key accounts.
- Provide technical direction to customer IT support staff.

We’re Looking For:
Education:
- BA/BS or equivalent experience required.

Experience:
- 5+ years of experience in IT/Consulting.
- 5+ years of experience in Systems Administration/Engineering.
- Hands‑on Tanium experience is a major plus.
- Ability to speak German, Spanish or French is a major plus.
- Strong troubleshooting skills.
- Ability to articulate and communicate.
- Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident response

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f1ax