Expert Technical Services Manager

01 ago - Roma
Sap

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a Technical Services Manager (TSM) within SAP Enterprise Cloud Services, you will act as a trusted technical advisor, guiding customers through their cloud transformation journey and helping them maximize the value of their SAP investments.

What You'll Build

As a Technical Services Manager, you will work closely with customers to understand their business objectives, technical landscapes, and transformation challenges. You will provide strategic guidance and technical expertise to support their adoption of SAP cloud solutions and ensure successful outcomes.





Your responsibilities will include:
- Acting as a trusted advisor for customers throughout their SAP cloud transformation journey.
- Assessing customer SAP landscapes and identifying opportunities to optimize performance, availability, and scalability.
- Supporting customers in overcoming technical and operational challenges related to cloud adoption.
- Recommending tailored SAP Enterprise Cloud Services solutions aligned with business requirements and transformation goals.
- Collaborating with SAP teams and partners to deliver successful customer engagements.
- Designing and validating optimal technical architectures and configurations.
- Ensuring smooth transitions to cloud-based environments through proactive planning and risk mitigation.
- Acting as an escalation point for complex technical issues and driving resolution.
- Building strong customer relationships and contributing to long-term customer success a

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