Sales Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f4s2

The Customer Service Representative – Parts Specialist plays a critical role in supporting our installed base while driving revenue growth within the Parts business. This position combines strong customer service skills, technical aptitude, and commercial awareness to deliver a best‑in‑class customer experience. The ideal candidate brings prior experience in a manufacturing environment and understands industrial equipment, spare parts, and customer support processes. The role requires the ability to interpret technical information, manage quotations and orders independently, and proactively identify opportunities to grow parts sales while maintaining strong customer relationships. The Parts Specialist works cross‑functionally with Sales, Engineering, Supply Chain, and Finance to ensure seamless execution from inquiry to delivery, while continuously identifying opportunities for process improvement aligned with Lean principles.
Prepare and issue accurate quotations in ERP/CRM systems and follow up to drive order conversion.
Enter and manage sales orders, ensuring accuracy and completeness.




Process credits and returns while supporting root cause analysis when required.
Proactively identify opportunities to increase parts sales through upselling, substitutions, and value‑added solutions.
Minimum 2 years of experience in customer service, inside sales, sales, or aftermarket support.
Prior experience in a manufacturing or industrial environment is preferred; High school diploma or GED.
Language skills: fluent in Italian and English; one additional language will also be an advantage.
Experience working with ERP systems and CRM platforms.
Customer‑focused mindset with a commitment to delivering exceptional service.
Commercial awareness and ability to identify revenue opportunities.
Strong verbal and written communication skills.
Proficient in Microsoft Office and general business systems.
We welcome applications from candidates registered under the protected categories of

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78f4s2