Responsibilities * Handle incoming requests from internal teams – qualify them, prioritize them, and decide what can wait. * Investigate product bugs and limitations: reproduce, understand, document – then raise them cleanly to Support Engineers with a solid case (logs, context, hypotheses). * Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users. * Design training sessions – both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path. * Build and maintain the internal documentation on Notion – articles, videos, quizzes. * Orchestrate internal communication around new features – make them understandable and actionable for 100+ teammates. Qualifications * Background in engineering, Computer Science, or a Master's in economics/finance with a tech/banking specialization – focus on APIs, JSON, and an IDE like VS Code. * Initial experience in project management, product, tech support, or ticketing. * Comfortable with context switching and fast-paced environment.

* Owner mindset and soft skills: resilience, humility, curiosity, pedagogy, rigor, prioritization. * Languages: Fluent English required; Italian, French, or German a plus. Technical Context * Daily tools: Notion, ticketing, VS Code. * Technical formats: REST APIs, JSON, basic logs, endpoints and tools like Swagger and Postman. * Business domain: banking connectivity – Open Banking, PSD2, and related integrations. Benefits * Internship in Milan at a fintech scale‐up. * Role at the heart of the product with cross‐functional exposure to Tech, Product, CS, Sales, Marketing. * Potential springboard to Product Manager. * High‐level discussions on banking connectivity, product reliability, scaling. * Milan offices, meal vouchers, health insurance. * Start date September. * Salary €1,000 a month. AGICAP is committed to providing equal opportunities for everyone, and we foster an inclusive work environment that valu

Product Knowledge Manager DI Business Intership

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