Stellantis Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo. is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate. We are looking for a Loyalty Manager - Enlarged Europe The Loyalty Manager is responsible for defining, governing, and deploying Stellantis' unified Loyalty framework across Enlarged Europe, ensuring consistent KPI measurement, scalable loyalty programs, and effective execution by NSCs. The role acts as central orchestrator of Loyalty as a Tier‐1 business lever, translating EE strategy into market‐level execution, while safeguarding data integrity, governance, and performance tracking across brands and channels. This role directly supports: Loyalty KPI deployment (NCBS, End‐of‐Term,

Sales on Customer) Retention of the existing car parc Cross‐functional loyalty activation across Sales, Aftersales, B2B, Finance, and Network Key Responsibilities 1. Loyalty Strategy & Framework (EE Ownership) Define and maintain the EE unified Loyalty framework across brands and channels (B2C, B2B, LCV, Leasing). Translate EE loyalty ambition into clear strategic pillars, priorities, and success criteria Ensure alignment between Loyalty strategy and Sales, Aftersales, Brand, B2B, and Financial objectives. 2. Governance & KPI Ownership Own Loyalty‐related Tier‐1 KPIs at EE level: Loyalty Rate (NCBS) End‐of‐Term retention (SFS / Leasys) Sales on Customer Define KPI logic, scope, targets, and roll‐out principles in coordination with stakeholders. Animate Loyalty governance forums (CFTs, steering committees, workstreams). Provide management‐ready reporting to EE leadership and Steering Committee

Loyalty Manager Enlarged Europe

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