Technical Account Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fbij

The Opportunity As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions. Our Technical Account Managers (TAMs) build, develop, and maintain one‐on‐one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality. We are seeking a technical candidate with a strong foundation in development, consulting, and support. The candidate must demonstrate proven customer‐facing and relationship management abilities. The TAM will deliver proactive services, guidance, and mentorship. They will serve as the customer's technical representative within Adobe. This role will collaborate with Customer Success Management, support, consulting, Tech‐Ops, and engineering teams at Adobe. The goal is to ensure technical questions are addressed quickly to meet project deadlines and requirements.



The TAM must also have an in‐depth understanding of the products and technologies involved. This expertise will help assigned accounts prevent issues, minimize risks, and navigate changes This role requires visiting customer sites with 5‐10% of duties carried out on‐site. Excellent proficiency in both written and oral English communication is mandatory. What you'll do Serve as the primary contact while maintaining a high degree of customer happiness for assigned accounts. Deliver proactive and preventative services, including notifications of upcoming releases and potential impacts. Lead and guide customers through complex environment changes. Provide onsite and roll‐out support. Conduct regular knowledge transfer sessions. Coordinate and drive customer technical issues with support, engineering, and consulting teams. Handle technical blocking issues. Conduct customer status calls and reporting. Perform regular service reviews. What you n

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fbij