CSM Manager
Pubblicato il 01-08-2026 - Experteer Italy in Italia
Experteer Overview In this role, you champion customer success for global brands using our AI-powered learning platform. You’ll drive retention, adoption, and satisfaction by partnering closely with customers and cross-functional teams. You act as a trusted advisor, translating data and insights into practical, value-driven outcomes. You’ll shape how customers thrive with Docebo’s technology, influencing long-term partnerships and upsell opportunities. This role combines strategic thinking with hands‑on platform mastery in a fast‑growing, values‑driven environment.Own the customer retention strategy to reduce churn, boost product adoption, and raise satisfaction scores
Act as a trusted advisor, sharing best practices and creative solutions for complex business problems
Become proficient on the platform, unlocking new features and tailoring configurations for high-level presentations
Partner with customers to define, track, and achieve success KPIs across their Docebo journey
Identify and mitigate risks early to ensure a smooth, risk-free customer experience
Turn satisfied users into brand advocates who participate in marketing initiatives
Collaborate with Sales, Product, and Marketing to identify upsell opportunities and embed the Docebo Heart in every touchpoint
Proven track record of managing a renewable SaaS book of business in the e-learning or L&D; industry
Fluency in Italian and English
Consultative mindset using data and intuition to deliver innovative solutions
Solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and basic HTML/CSS/JavaScript understanding
Excellent technical presentation skills and ability to explain complex products clearly
Data-minded with the ability to analyze usage metrics to inform strategy
Experience with CRM tools, preferably Salesforce
Benefits
ESPP at 15% discount
Health benefits
Paid vacation days