Associate Services Contract Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fdbl

This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi‐cultural environment. We also offer relocation support. Purpose You will coordinate and monitor the execution of outsourced Facilities Management service contracts (including catering, cleaning, waste management, reception, senior management support and service desk) for EIB Group buildings in Luxembourg to provide reliable, high quality and cost‐effective facility services that contribute to make the EIBG the best place to work. Accountabilities * Implement operating procedures and processes for the assigned service contracts and contribute to initiatives and projects, ensuring compliance with relevant procedures, policies and best practices to provide an optimal customer experience for all EIB Group employees and guests as well as best value for money. * Provide operational input, in coordination with other service managers,



to hospitality service requirements within CRE construction and refurbishment programmes (including North Building and West Campus), ensuring service readiness, operational continuity and effective integration throughout building openings, closures and transitions. * Monitor FM Service Desk ticketing activity (MyRequests/Archibus), analyse ticketing KPIs, include volumes, response times, SLA compliance, recurrence patterns and customer feedback, and propose and implement actions for continuous improvement. * Support the coordination and evaluation of operational quality controls for catering and cleaning services ensuring consistent service standards across buildings and driving corrective or preventive actions with service providers where required. * Monitor contractual compliance of outsourced service providers, including ticket handling, service execution and performance reporting, and contribute to improvement initiatives (e.g. process standardisation, data qualit

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fdbl