Payment Support Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ffem

At Scalapay, we're shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech‐driven environment, and we're looking for people who thrive in change, think boldly, and take initiative. We are looking for a full‐time Payment Support Agent (Italian AND Spanish fluent) to join the Payment Support team in our Operations department. This position is based in Milan, but we manage customers all over Europe. The Payment Support Agent must be prepared to work in a very fast‐paced and highly dynamic environment, where optimal time management is essential. A human relationship with the customer and an inclination towards problem solving are also key; empathy and active listening skills are required to understand needs and find solutions. MUST HAVE * High school diploma (Diploma di scuola secondaria di II grado) * Excellent command of Italian (native or near‐native speaker C1‐C2), and Spanish (C1), and good knowledge of English (B2) * Ability to work under pressure * Ability to multitask,



prioritize, and manage time effectively * Basic knowledge of the main IT tools/Familiarity with CRM systems and practices * Great communication skills * Critical thinking skills through strong customer orientation and ability to adapt/respond to different types of characters * Excellent verbal and written communication skills NICE TO HAVE * Strong customer‐orientation * Willingness to work in a team * Previous experience in call centers/phone and written communication preferred Key Responsibilities * Manage incoming written replies from customers via e‐mail and messages * Prompting payments by sending emails, messages and phone calls * Assist customers with payment by finding solutions to their problems according to company guidelines * Provide accurate, valid and complete information by using the right methods/tools * Update the daily files of assigned customers * Work closely with the Customer Serv

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ffem