Overview A job at Tempo pieno Professional Level Professional experienced We are looking for As of now Division Automotive Location Laives (BZ)
IT Service Specialist (m/f/x)
Where we need you The IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint.
This senior position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division’s IT&Digital; Target Operating Model 2.0 and its shift toward Digitalization and AI.
Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
Manage and standardize the divisional Service Catalogue across regions
Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives

Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
Design and maintain dashboards and reports for SLAs, automation, and performance monitoring
Ensure adherence to ITIL best practices, security standards, and continuous improvement goals
Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development
Bachelor’s in Computer Science, Business/Management, or related field
~ ITIL v4 Certification (Managing Professional preferred)
~ Atlassian Confluence Admin or Atlassian Certified Professional desirable
~5+ years’ experience with global ITSM/ESM platforms
~ Strong knowledge of Service Catalogue, ITIL/ESM processes, and automation
~ Experience with Confl

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