Customer Experience Operations Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fisk

SATO is a leading global provider of Auto-ID solutions that connect people, goods and information.
It serves a diverse range of sectors to streamline operations, empower workforces and help customers reduce their environmental impact. Integrating auto-ID technologies with hardware as solutions, we tag identifiers to things and people at the site of business operations and feed data to IT systems for processing.

Role purpose:

SATO Italy is looking for a talented Junior Customer Service Representative who thrives in a well-structured sales cycle environment. Your primary objective is to work directly with SATO’s customers to drive and support the customer service in the Italian market. You are here to help lift our service to the next level. This starts by feeding orders into our ERP system, but it doesn’t end there. It ends with a happy customer who has received their order in a timely manner. The complete follow-up of orders from beginning to end is your main task.

Primary responsibilities:
- Primary point of contact for all inbound telephone calls and emails;
- Process orders,



requests for quotations, follow-up of backorders;
- Build, maintain and manage relationships with all Business Partners and end-users.

Office Management & Administration
- Coordinate and manage office administration activities to ensure smooth day-to-day operations.
- Manage office-related documentation, including lease agreements, contracts, and supplier records.
- Handle incoming mail, courier deliveries, and official correspondence.
- Coordinate the ordering, allocation, and tracking of company assets, including laptops, mobile phones/SIM cards, and company vehicles.
- Support company car lease administration, including documentation, renewals, maintenance scheduling, and liaison with leasing providers.
- Maintain office supplies and coordinate purchases with approved vendors.
- Support onboarding and offboarding activities by arranging required equipment and administrative documentati

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78fisk