Experteer OverviewIn this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. Legga attentamente tutte le informazioni su questa occasione, quindi utilizzi il pulsante di candidatura sottostante per inviare il suo CV. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.Retribuzione / BenefitsLead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisalsOrganize shifts to ensure required coverage and liaise with Local HRContribute to budget inputs and hardware/maintenance planning; suggest budget changesDefine and execute project/activities roadmap; allocate resources with the Project ManagerMonitor delivery and support; report KPIs and ensure operational excellencePromote Group IT standards and best practices; align with FSS and ITIL processesEnsure incident, change, and asset management practices via Service Management toolsCollaborate with regional peers, Group IT Support, and business stakeholders in an international environmentCapture activities from relevant entities and align with Group IT project management methodologyFollow and evolve Group IT standards in service deliveryResponsabilitàWindows OS, MacOS, Android, iOS proficiencyMS 365 suite expertise (Teams, SharePoint, OneDrive)Device MDM knowledge (Workspace ONE, Intune)Active Directory xrdztoy and identity tools (Saviynt a plus)Networking basics (Cisco); Teams PSTN voice solutionsExperience in luxury retail is a plusProject Management Certification (PMI, Prince) and Agile a plusService Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)Languages: Italian native, English fluent;

IT Proximity Team Leader

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