Enterprise Customer Success Manager
Pubblicato il 01-08-2026 - Altro in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in Italy. Vuole candidarsi? Si assicuri che il suo CV sia aggiornato, poi legga attentamente le specifiche del lavoro prima di procedere. This role sits at the heart of enterprise customer engagement, where you will act as a trusted advisor guiding complex organizations through the adoption and expansion of advanced enterprise IT solutions. You will be responsible for building long‐term relationships with senior stakeholders, ensuring customers successfully onboard, adopt, and scale products across cloud, infrastructure, and open‐source environments. The role combines strategic account management with hands‐on coordination of technical and operational teams to deliver measurable business value. You will proactively identify growth opportunities, mitigate risks, and ensure strong customer retention across a diverse portfolio. Working in a fully remote, globally distributed environment,
you will collaborate closely with Sales, Engineering, and Support teams. This is a high‐impact position for someone passionate about enterprise technology, customer outcomes, and long‐term value creation. Accountabilities Lead onboarding and adoption journeys for enterprise customers, ensuring smooth integration of complex solutions such as cloud, infrastructure, and open‐source platforms Build and maintain trusted relationships with senior customer stakeholders, acting as their primary strategic advisor Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential in collaboration with Sales teams Coordinate cross‐functional engagement with Engineering, Support, and Field teams to deliver customer success plans and resolve blockers Run structured customer success reviews, tracking KPIs, adoption metrics, and account health on a regular basis Act as the voice of the cus