In-Store CRM Manager
Pubblicato il 01-08-2026 - Altro in Italia
WHO YOU ARE Aumenti le sue possibilità di ottenere un colloquio leggendo la seguente panoramica di questo ruolo prima di candidarsi. Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur, by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. As a CRM Manager, you will support the development of an energetic team who have a client centric mindset, eager to work with CRM to implement and to follow up on in-store Clienteling initiatives. WHAT YOU WILL DO The CRM Manager contributes to the boutique's business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management.
Business & Client Development Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives. Analyse client data to identify opportunities and implement targeted client engagement actions. Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences. Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards. Build and maintain relationships with local luxury partners and key lifestyle networks. Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions. Coach and support the team to elevate clienteling, selling skills, and luxury service standards. Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies. Inspire the team through regular briefings, CRM anima