Director, Delivery
Pubblicato il 01-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Delivery based in Italy.
This is a senior leadership role responsible for shaping and scaling delivery operations across a diverse portfolio of enterprise clients in the EMEA region. You will own the strategic direction and execution of delivery services, ensuring exceptional client outcomes across complex, global engagements. Acting as a key bridge between customers and internal teams, you will influence pre‐sales, onboarding, delivery excellence, and long‐term account growth. The role requires strong executive presence, commercial awareness, and the ability to operate in fast‐moving, distributed environments. You will lead cross‐functional initiatives that improve operational maturity, customer satisfaction, and revenue retention. This is an opportunity to drive impact at scale while working with globally distributed teams and high‐value enterprise clients.
Accountabilities
- Lead a strategic,
industry-focused delivery organization across the EMEA region, ensuring high-quality outcomes, operational rigor, and long‐term client retention
- Own delivery strategy across client portfolios, including testing engagements, onboarding, and value realization initiatives
- Partner closely with Sales and Pre‐Sales teams to shape commercial strategy, support deal cycles, and expand existing accounts
- Oversee client onboarding, pilot execution, and implementation quality to ensure successful adoption and customer success
- Drive executive‐level client relationships, providing strategic guidance and translating technical delivery into clear business value
- Monitor portfolio health through KPIs, financial metrics, and risk indicators, ensuring consistent performance and forecasting accuracy
- Lead renewal planning and execution, including commercial discussions and contract retention strategies
- Collaborate with cross‐functional teams (Ope