Customer Success Specialist
Pubblicato il 01-08-2026 - Smartness in Italia
About the Company Si assicuri di inviare la sua candidatura con tutte le informazioni richieste, come indicato nella panoramica del lavoro riportata di seguito. Smartness is building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by over 30% and secure more direct bookings. We are the fastest‐growing B2B SaaS in the industry, trusted by more than 4,000 clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. About the Role As a Customer Success Specialist at Smartness, you will drive revenue growth by ensuring customers extract maximum value from our platform. Your focus will be on customer retention, expansion, upselling, and cross‐selling while consistently meeting or exceeding ambitious targets. What Will You Do Identify and implement upselling and cross‐selling opportunities to increase Annual Recurring Revenue and expand customer accounts.
Strive to exceed assigned upsell/cross‐sell revenue quotas with a structured and strategic approach. Manage a high number of daily customer interactions, including calls, video meetings, demo presentations, and other outreach to drive engagement and revenue growth. Ensure full product adoption through proactive customer training, regular check‐ins, and strategic business reviews. Analyze customer behavior, product usage, and business data to pinpoint optimization opportunities and maximize customer lifetime value. Minimize churn through proactive problem‐solving and tailored strategies that enhance customer satisfaction and platform utilization. Collaborate closely with sales, marketing, and product development teams to ensure a seamless customer experience and continuous improvements. Continuously refine and improve customer success processes, including automating routine tasks and leveraging advanced CS tools. What We're Looking For 1–3 years of e