Customer Management Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78g8qy

Commercial Professional | Full-Time | Commercial Se pensa di essere il profilo ideale per la seguente possibilità, si candidi dopo aver letto la descrizione completa. At Vestas, we are committed to taking care of our customers—every day. Customer Service Management plays a critical role in connecting our customers with our organization, ensuring long‐term partnerships and increasing the value we create together. We believe that high‐quality service transforms satisfied customers into true brand ambassadors—loyal partners who trust our knowledge and recommend our solutions. Within Customer Service Management, we oversee a portfolio of approximately 300 full‐scope service contracts with guaranteed performance levels. We are now looking for a motivated and collaborative professional to join us in this exciting and impactful journey. Responsibilities Manage the overall performance of service contracts, ensuring that both Vestas' and customers' contractual obligations are fulfilled. Develop a deep understanding of contract requirements and closely monitor compliance, performance,



and delivery against agreed targets. Act as the primary point of contact during the Service Contract (SC) phase, owning the customer relationship and contributing strategic insights to support commercial decisions. Maintain a comprehensive 360° view of the customer account, ensuring cross‐functional alignment and clear reporting of contract performance. Manage complex contractual discussions, including negotiations and settlements, always aiming to reach the best possible commercial outcome while identifying opportunities for added value. Qualifications Master's degree in Mechanical, Electrical, or Industrial Engineering. Solid foundation in statistics and basic economics. Experience working with reporting tools and data analysis, with the ability to translate insights into actionable decisions. Good understanding of contractual frameworks and the ability to interpret legal clauses. Previous exp

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78g8qy