Claims Governance

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gacl

Sompo International is seeking a Claims Governance & Quality Assurance Specialist to join our Continental Europe Claims team. As part of our expanding organisation, this role reports to the Head of Claims, Continental Europe, and plays a key part in strengthening our governance framework, enhancing claims quality, and supporting the profitable growth strategy of Sompo International in the region. The position spans multiple countries and requires close collaboration with local claims teams, Compliance, Finance, ERM & Operational Risk, and senior management. The role also acts as a key interface with Internal Audit, which oversees the J‐SOX framework, and with the ERM & Operational Risk team, which manages RCSAs, incident/event reporting, and thematic reviews of material operational risk areas. Quality Assurance Verifichi qui sotto se possiede i requisiti per questa possibilità e, in tal caso, invii la sua candidatura il prima possibile. Conduct independent QA reviews of claim files across lines of business and jurisdictions.



Provide structured feedback to claims teams and support remediation plans. Maintain and enhance QA frameworks, scoring methodologies, and reporting tools. Claims Governance & Risk Controls Ensure compliance with regulatory requirements across the Continental Europe region. Ensure compliance with sanctions screening requirements and related controls. Support Compliance in managing claims‐related complaints, including tracking, root‐cause analysis, and reporting. Maintain governance documentation and act as primary contact for Internal Audit on J‐SOX testing and audit reviews. Reporting & Data Analytics Produce regular and ad‐hoc claims KPI dashboards and management reports. Analyse trends in claims performance, leakage, cycle times, QA outcomes, and operational risk events. Translate claims data into actionable insights for senior management and cross‐functional stakeholders. Support regulatory reporting and internal governance reporting requirem

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gacl