Service Operations Planner
Pubblicato il 01-08-2026 - Vertiv in Italia
Core Responsibilities 1. Service Planning & Execution Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
2. Customer Relationship Management Communicate and confirm service dates with customers for centralized planning accounts
Maintain ongoing dialogue with customers to understand their scheduling preferences
Respond to customer and engineer calls for queries and task reassignments
Update customer web portals with required PM visits completion reports and information
3. Documentation & Compliance Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
Ensure proper use of ERP system and Mobile Field Service tools
Comply with ITC policy and ensure all trade compliance controls are executed
Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventory
4. Financial Management Update purchase orders for subcontractors according to Company Policies for scheduled Non-Contract activities
Invoice non-contract activities to customers following customer requirements and Italian Fiscal law
Escalate capacity and material issues to the Customer Engineer Manager and Purchasing Manager
Schedule activities to subcontractors with sufficient capacity and capability, choosing the lowest-cost option that can complete the activity within the month
Resolve customer disputes affecting payment
5. Performance & Continuous Improvement Achieve KPI targets for overtime, PM completion, and engineer pr