Overview The Customer Service Advocate is responsible for the interface between customers, the field service, and other internal teams. The mission is customer satisfaction and timely execution of service jobs, including remote and field service activities, until full customer satisfaction and optimal use of field resources. This position reports to the Delivery Manager South Europe and is part of the Service South Europe. It is located on-site in Milano.
Responsibilities Be the single point of entry for all customers' requests (via email and phone) related to aftermarket service activities for Spain and Portugal.
Order spare-parts, if required, and monitor delivery.
Optimize the planning of the Field Service Engineers to ensure fast reactivity, reduced travel times and the best outcome for the customer.

Create customer quotes and follow up with customers to obtain purchase orders in time, in cases where the intervention is not covered by a contract or warranty.
Coordinate the timely closure of Work Orders in SFDC and SAP and ensure returns and invoicing are completed in line with KPIs.
Essential requirements Experience of working with customers in a similar role
Languages: Italian, English, Portuguese, Spanish
Education – Diploma di Maturità Tecnica/Qualificato, Diploma di Qualifica Professionale, Bachelor or any equivalent
Nice to have SAP
Salesforce
J-18808-Ljbffr

Customer Service Advocate

Aiuti per donna disabile

Tirocinio retribuito

Ricevi nuove offerte di lavoro

Personal trainer

LAVORO a MILANO (Zona Bocconi):