Tecnico di Supporto Onsite

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gd2y

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring: Monitor and address performance-related issues
User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
Update or create documentation, manipulate data, and define enhancements
Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors,



and third-party support provider
Prior experience in a customer‐focused end‐user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
Customer‐Focused Support: Experience in a customer‐focused end‐user support function covering EUC and software/OS installations and support
Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‐solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products
Full-time
Information Technology
IT Services and IT Consulting

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gd2y