Deputy Manager Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gecv

Overview Deputy Manager Customer Experience & Sales. Be part of PVH, the growth platform for Calvin Klein and Tommy Hilfiger. PVH connects global brands to consumers with a shared vision and plan, driving fashion forward for good as one team.
The Team Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience by managing and supporting the Sales Team with training, coaching, and feedback.
The Position Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
Train and coach the team on standards, including customer service, product placement, and efficient time management.
Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.




Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
Provide recommendations for action based on the analysis of sales performance.
Ideal Candidate Experience as Senior Sales Associate
Preferably 1-2 years' experience in similar role within structured environment
Highly developed business acumen
Ability to take a "big picture" vi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gecv