Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gecw

com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.As a Junior Customer Success Manager for our close-knit Italian team, you'll play a pivotal role in helping our clients manage, optimize, and scale their creator and partnership campaigns during an exciting phase of regional growth. Reporting directly to our incoming Customer Success Director,



you will be the driving force in pioneering and expanding the creator side of our business in Italy, helping our clients transition from early-stage programs to fully realized, high-impact creator portfolios. What You'll Do Manage and scale creator campaigns by developing performance‐led strategies, defining brand‐aligned casting, and guiding content creation to ensure highly relevant and on‐trend social media initiatives.
Lead end‐to‐end recruitment and execution, sourcing and vetting qualified creators and partners based on demographics and performance data, negotiating partnership terms, and issuing clear creator campaign briefs.
Build strong, trusted relationships with both clients and creative talent, leading kick‐off calls, managing day‐to‐day corporate communications, and providing excellent customer service.
Analyse campaign performance and metrics, formatting performance data to generate actionable insights and identifying potential expansion or upselli

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78gecw