Field Service Manager

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ppbValmont Solar, /ba global leader in solar tracker technologyb, /b is looking for a bField Service Manager /b with experience in utility-scale environments and in the operational management of electromechanical systems. /p pThe successful candidate will be responsible for the operational management of field service and OM activities on installed systems, ensuring high standards of availability, reliability, and performance. /p pThe role includes direct coordination of field maintenance activities, management of subcontractors, technical support to customers, monitoring of operational performance, and supervision of commissioning and post-commissioning activities. /p pThe successful candidate will also oversee the technical management of warranty-related issues, failure analysis resulting from extreme weather events, and contribute to the development of innovative approaches to remote monitoring and digitalization of OM activities. /p pThe position covers the entire operational lifecycle of installed systems, from construction and commissioning through operations, technical support, retrofit activities, and warranty management. /p h3Main Responsibilities /h3 h3Operations Management /h3 ul liPlan and coordinate preventive, corrective, and extraordinary maintenance activities on installed systems. /li liEnsure field interventions are executed in compliance with schedule, quality requirements, and HSE standards. /li liManage service planning activities across national and international territories. /li liEnsure compliance with contractual SLAs and response times. /li liCoordinate field activities across the entire installed base. /li liSupport spare parts planning and material management required for field activities. /li liEnsure availability and proper management of critical components required for operational interventions. /li /ul h3Technical Supervision /h3 ul liAnalyze failures, anomalies, and recurring technical issues. /li liSupport electromechanical troubleshooting and remote diagnostic activities. /li liCoordinate Root Cause Analysis activities and implement corrective and preventive actions. /li liSupervise commissioning, pre-commissioning, retrofit, and technical upgrade activities on installed systems. /li liCollaborate with Project Management, Engineering, and Quality departments to support product improvements and provide field feedback. /li liSupervise Punch List management activities and resolution of technical non-conformities. /li /ul h3Warranty Technical Claims Management /h3 ul liManage technical issues under warranty and outside warranty coverage. /li liSupport technical claim management and definition of remediation plans. /li liAssist in managing technical claims involving customers, subcontractors, and partners.



/li liCollaborate with Project Management, Engineering, and Quality departments to analyze failure trends and implement mitigation actions. /liliSupport monitoring of costs associated with corrective actions and warranty activities. /li /ul h3Failure Analysis Critical Events Management /h3 ul liDefine corrective actions and risk mitigation strategies. /li liCollaborate with customers, technical consultants, insurance companies, and stakeholders involved in technical investigations. /li liSupport data collection and analysis related to weather events and system performance. /li /ul h3Performance Monitoring /h3 pMonitor operational KPIs and performance indicators, including: /p ul liDowntime /li liResponse time /li /ul pAdditional responsibilities include: /p ul liAnalyze data from SCADA and monitoring systems. /li liPrepare periodic technical reports for management and customers. /li liIdentify opportunities for operational optimization and OM cost reduction. /li liSupport remote monitoring and predictive maintenance activities. /li liSupport implementation of remote monitoring systems. /li liContribute to the development of KPI dashboards and digital OM tools. /li liAnalyze operational trends and diagnostic data to improve system reliability and availability. /li liPromote data-driven approaches to optimize service activities. /li liSupport the evolution of the department toward digitalized and data-driven service models. /li /ul h3Customer Subcontractor Management /h3 ul liServe as the technical and operational point of contact for customers, EPCs, and asset managers. /li liCoordinate subcontractors and service partners, ensuring quality and compliance. /li liManage technical escalations and operational critical issues. /li liParticipate in technical meetings and site visits. /li liEnsure high levels of customer satisfaction and operational continuity. /li liSupport multi-country coordination activities and management of international suppliers. /li /ul h3Safety Compliance /h3 ul liEnsure implementation of company HSE procedures. /li liVerify compliance with safety regulations at construction sites and operational facilities. /li liSupport internal and external audits. /li liPromote a strong safety culture and operational best practices. /li /ul h3Requirements /h3 h3Experience /h3 ul liAt least 5 years of experience in OM, Field Service,



or Service Operations roles within utility-scale and distributed generation environments. /li liHands-on experience managing operational assets and field service activities. /li liExperience coordinating technical teams and subcontractors. /li liPrevious experience with industrial electromechanical systems is preferred. /li liExperience managing multi-site operations. /li liExperience managing warranty issues and technical claims. /li liPrevious experience in commissioning activities and construction support is preferred. /li liExperience managing complex technical events and Root Cause Analysis processes. /li /ul h3Technical Skills /h3 ul liStrong knowledge of: /li liElectromechanical systems /li liElectromechanical components /li liMotors, actuators, and control systems /li liAbility to read electrical and mechanical drawings. /li liKnowledge of SCADA systems and monitoring platforms. /li liStrong technical troubleshooting capabilities. /li liUnderstanding of OM KPIs and service management principles. /li liFamiliarity with electrical standards and HSE requirements. /li liFamiliarity with RCA methodologies and management of complex technical issues. /li liGood knowledge of Microsoft Office and reporting tools. /li /ul h3Education /h3 ul liDegree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, Energy Engineering, or equivalent. /li /ul h3Languages /h3 ul liProfessional technical English. /li /ul h3Soft Skills /h3 ul liStrong operational mindset and problem-solving skills. /li liLeadership and coordination capabilities. /li liAbility to manage priorities and activities in dynamic environments. /li liHands-on field-oriented attitude. /li liExcellent interpersonal and communication skills. /li liCustomer-focused and results-oriented approach. /li liStrong service mindset focused on operational continuity. /li liAbility to coordinate operations in multi-site and multi-country environments. /li /ul h3Preferred Qualifications /h3 ul liExperience in international utility-scale and distributed generation projects. /li liKnowledge of CMMS platforms. /li liPES/PAV/PEI certifications. /li liExperience with commissioning and SAT activities. /li liFamiliarity with OM contracts and SLAs. /li liExperience with remote monitoring systems and predictive maintenance. /li liAvailability for national and international travel according to project needs. /li /ul pbPosition /b: Full-time /p pbSalary range /b: 55k - 65k + benefits /p pbValmont Solar | Convert Italia SpA /b is committed to diversity and inclusion. /p pThe search is open to candidates of all genders (L. 903/77), and the data will be processed in accordance with Legislative Decree 101/2018 and the GDPR (EU Regulation 2016/679). /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78h7bm