Desktop Support Specialist
Pubblicato il 01-08-2026 - Sharp Brains Solutions in Padova
Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Venice, Italy | Freelance / B2B Contract
Location: Venice (Onsite)
Employment Type: Freelance / B2B Contract
Engagement: On-Demand Dispatch | Ticket-Based Work
We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests based on customer tickets and project requirements to provide hands-on technical assistance in enterprise environments.
Key Responsibilities
Provide onsite desktop and deskside support for hardware, software, and network-related issues
Perform IMAC (Install, Move, Add, Change) and break/fix activities
Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
Support Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and basic networking
Manage Active Directory user accounts, password resets, and group memberships
Support Microsoft Intune and/or SCCM for device imaging, software deployment, and endpoint management
Troubleshoot BitLocker encryption and recovery key issues
Update service tickets and documentation while adhering to SLA and ITIL processes
Escalate complex technical issues when required
Requirements
3+ years of experience in Desktop Support, EUC, or IT Support
Hands-on experience with Active Directory
Experience with Microsoft Intune and/or SCCM
Experience supporting BitLocker encryption and recovery
Strong knowledge of Windows 10/11 and Microsoft 365
Basic networking and hardware troubleshooting skills
Excellent communication and customer service skills
Ability to travel to customer sites and respond to dispatch requests
Own laptop and standard IT toolkit preferred
Rate Card
- Hourly Rate: €30 /hour
- Half-Day (up to 4 hours): €90
- Full-Day (up to 8 hours): €140
This is an on-demand dispatch role, not a full-time position. Engineers are engaged on a ticket-by-ticket basis depending on customer requirements.