Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78isyg

**Customer Success Manager** **-- **Fluent German is mandatory** --** Important tasks include: - Supervise interactions between customers and Servicedesk
- Train and organize employees (Servicedesk) on how to provide customer assistance
- Collect and analyze data to improve customer service health by identifying solutions for improving the service offered
- Act as a guide for customer-facing employees (Servicedesk)
- Resolve technical anomalies characterized by particular complexity. **Soft Skills**: - Problem-solving skills and critical thinking.
- Strong ability to communicate with people from all backgrounds and cultures.
- Self-awareness, passionate and curious about technical solutions **Technical skills - the ability to orient oneself in the following technological areas is required**:



- Node-Js and React-Js programming languages
- Data Model Design e best practice
- AWS serverless architectures
- AWS serverless pipelines (GitLab, Terraform) Contratto di lavoro: Tempo indeterminato Vantaggi: - Alloggio
- Cellulare aziendale
- Computer aziendale
- Lavoro da casa
- Supporto allo sviluppo professionale Orario: - Dal lunedì al venerdì Esperienza: - addetto/a assistenza clienti: 1 anno (Preferenziale) Lingua: - Tedesco (Obbligatorio)
- Inglese (Obbligatorio)
- Italiano (Obbligatorio)
- Francese (Preferenziale)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78isyg