Customer Success Manager (Spanish speaker)
Pubblicato il 01-08-2026 - Lexroom in Milano
ph3Customer Success Manager – Spanish Market /h3 pJoin us as bCustomer Success Manager /b to build Lexroom's Spanish customer base from the ground up. You will be the bfirst dedicated CS hire for the Spanish market /b, owning the full portfolio of Spanish customers end to end. You report to Alice Lusvarghi and work alongside the team that built our most developed market, Italy. The product already won in Italy, with the numbers to prove it. Spain is next, and you own it. /p h3Your key responsibilities /h3 ul lipbOwn the full Spanish customer portfolio /b from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift. /p /li lipbRun a proactive, commercial CS motion. /b You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home. /p /li lipbBe the single point of contact /b for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing. /p /li lipbAdapt the Italian playbook to Spain /b, importing what works and localizing it for the Spanish market. /p /li lipbOwn your numbers /b: build dashboards, monitor KPIs, and report on the health and growth of your portfolio. /p /li /ul h3What we're looking for /h3 ul lipb2 to 4 years in Customer Success or account management /b,
ideally at a SaaS, tech, or software company. Exposure to legal or professional‑services customers is a plus. /p /li lipbA commercial mindset. /b You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement. /p /li lipbCRM fluency. /b Experience working a portfolio in a CRM; HubSpot is a plus. /p /li lipbComfort building in a fast‑moving market /b and staying hands‑on, including operational support, while the market scales. /p /li lipbLanguages: /b native‑level Spanish and fluent English are required. Italian is a plus (the team is based in Milan). /p /li /ul h3Benefits /h3 pbAnnual Salary Range: /b €35,000/45,000 OTE. /p pbEquity Package: /b Align your growth with the company’s long‑term success. /p ul lipbHybrid Work. /b Split your time between working from home and collaborating in our Milan office three days a week, with flexibility. /p /li lipbHealth Insurance. /b Comprehensive coverage to ensure peace of mind. /p /li lipbMeal Vouchers. /b Daily support to make your lunch breaks easier. /p /li lipbPerformance Bonuses. /b Rewards tied directly to measurable results. /p /li lipbTeam Retreats Off‑sites. /b Dedicated time to connect, collaborate, and spark bold ideas. /p /li /ul /p #J-18808-Ljbffr