Junior Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78jeb4

Specialista

In this role you support the Electrification and Automation area in Milan by shaping a robust customer support process. You act as the entry point for inquiries, collaborating with product experts and engineering to ensure a high-quality customer experience. You will leverage digital tools and contribute to knowledge sharing, troubleshooting and process improvement. This is an opportunity to grow in a global tech leader and directly impact service quality and customer satisfaction.

- parenthood support
- psychological support services
- continuous learning opportunities
- Act as entry point for customers needing support for Siemens Electrification and Automation products
- Provide first-level technical support for protection relays, energy automation, power quality and MV products
- Support structuring and up-scaling of customer support processes using Siemens tools
- Leverage AI and digital tools to improve troubleshooting and knowledge sharing
- Assist customers in troubleshooting configurations, commissioning, and operation issues
- Perform root-cause analysis and contribute to issue resolution




- Contribute to building a knowledge base to improve future troubleshooting and customer experience
- Collect customer feedback on product performance and usability
- Share market and application insights with product management and R&D;
- Support continuous improvement initiatives related to products, tools, and support processes
- Technical diploma, Bachelor's or Master's in Electrical, Energy, or Automation Engineering
- 2-5 years in technical support, application engineering, commissioning, field service or similar
- Practical exposure to customer support, troubleshooting, documentation, or product support
- Knowledge of power distribution systems, electrical protections, and problem solving
- Strong customer-centric approach and ability to build trusted relationships
- Ability to learn quickly in dynamic environments and manage changing priorities
- Digitally native with proficiency in digital tools and MS Office
- Proficiency in Italian and English
- Eligible to work in Italy
- Familiarity with digital tools and MS Office

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78jeb4