Customer reliability engineer
Pubblicato il 01-08-2026 - Cisco in Italia
Meet the Team Isovalent, now part of Cisco, is the company founded by the creators of Cilium and e BPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technologies, Cilium and Tetragon, are the choice of numerous, industry-leading, global organizations. We believe in fostering an inclusive workplace where every team member feels valued, respected, and empowered. We believe that every employee contributes to our success, and we are committed to fostering an environment where everyone can thrive. We encourage candidates from all backgrounds to apply and join us in our mission to deliver exceptional products and services. Your Impact As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers.
This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization's view into the health of our various customers. Minimum Qualifications 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity. Experience securing operating system (OS) instances, applications, and/or distributed systems Experience in operating Linux systems Experience managing and scaling Kubernetes clusters in production environments. Experience with at least one major cloud provider (AWS, Azure, or GCP). Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7. Pr