Resort Manager
Pubblicato il 01-08-2026 - Rocco Forte Hotels - Italy in Sciacca
**Main Purpose**:
The Resort Manager is responsible for the day-to-day management of the Resort and Private Villas assisting and substituting the Cluster General Manager. He/she is passionate of the hospitality business and ambition to grow professionally. He manages to exceed internal and external guests’ expectations.
Reports to: Cluster General Manager, Sicily. **Main responsibilities**: - Achieve sales and profit targets;
- Achieve quality targets;
- Recruit, coach and monitor line management;
- Meet and greet customers;
- Deal with customer complaints and comments;
- Address problems and troubleshoot accordingly;
- Supervise maintenance, supplies, renovations and furnishings;
- Deal with contractors and suppliers;
- Ensure security is effective;
- Carry out inspections of property and services with consistency;
- Supervise the Verdura Private Villas and coordinate the Villas Manager;
- Promote and market the business within and outside the Company;
- Manage budgets and financial plans and control expenditure;
- Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Any other objective as determined from Cluster GM **We offer**: - Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations. **Competencies required**: - Managing Team Performance: Sets high standards for oneself and Team Members,
provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements: - At least 4 years of experience as Hotel Manager in 5 Star Deluxe Hotels preferably in resorts similar to Verdura;
- Preferable degree in hotel management;
- Excellent leadership skills and decision making;
- Experience in running multi F&B; outlets, front of house, sport facilities, Golf, Spa and maintenance;
- Evidence of self-development through courses, conferences, workshops;
- Knowledge of H&S; provisions as per national rules;
- Knowledge of Revenue Management;
- Excellent financial understanding: - Analytical thinking;
- Experienced in budget and forecast processes;
- Experienced in balancing expenses and costs vs forecast;
- Proficiency in English and Italian;
- Proficiency in a third language is preferable;
- References.