Technical Support Specialist Software
Pubblicato il 01-08-2026 - RISCO Group in Italia
Technical Support Specialist to support Smart Home and Smart Building automation solutions. The role focuses on after-sales technical support, remote diagnostics, system deployment, and close collaboration with partners, installers, and internal technical teams. Provide technical support and remote diagnostics to resellers, distributors, system integrators, installers, and end users Analyze customer requests and deliver structured, professional technical solutions Program, deploy, and support smart home and building automation, networking, and security systems (remote and on-site when required) Manage and maintain customer technical documentation and product knowledge resources Deliver technical training sessions for installers and system integrators Manage support tickets and coordinate on-site actions when necessary Handle RMA (Return Material Authorization) processes and analyze returned products Report field feedback, recurring issues,
and improvement suggestions to the technical department Identify upselling opportunities for services and products and support the sales network Requirements Previous experience in technical support, installation, or deployment in smart home, building automation, electrical, HVAC, security, xrdztoy fire, video surveillance, or networking sectors Experience in B2B technical support environments Strong analytical, diagnostic, and problem-solving skills Ability to work methodically and maintain high professional standards under pressure Knowledge of installation processes and project phases Experience with data analysis, reporting, and technical documentation Experience delivering technical training #J-18808-Ljbffr