Customer Success Manager

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Customer Success Manager (permanent position) - SAP Academy for Customer Success - Italy (Hybrid)
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
We are offering a permanent role in the SAP Academy for Customer Success Program, a 10‐month learn‐apply program designed for early‐career talent. Upon successful completion, you will move into a direct customer‐facing Customer Success Manager role in your market.
Recruitment
Recruitment begins September 2026. By applying to this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027.
Responsibilities
As a CSM within the SAPNext Gen Academy, you will be responsible for:
Successfully completing the 10‐month learn‐apply program,



including classroom and field phases that enhance your support in the CSM role.
Immersing yourself in experiential learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Enhancing skills around your solution portfolio, managing customer retention, and driving value realization.
Receiving onboarding in your local market with on‐the‐job training and mentoring by a senior CSM professional, and working both behind the scenes and directly with customers.
Qualifications
2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
Proven ability to deliver strategic guidance and solutions that drive customer success and long‐term value, and to resolve issues and manage escalations.
A cooperative and productive approach to

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78k1ah