Network & Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78k1ct

Business Networks Support Engineer Le seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo. TP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities: · Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.



· Deliver remote and on-site technical support for troubleshooting and resolving product issues. · Analyze technical requirements for customer bids and proposals. · Design and deliver solutions based on TP-Link products that meet customers and business objectives. · Collaborate with sales and engineering teams to ensure successful implementation of solutions. · Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships. · Coordinate with L3 Support teams (R&D;, testing, product) to diagnose and resolve advanced technical challenges. · Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. · Conduct technical training for external customers to help them better understand and utilize products. · Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. · Gather feed

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78k1ct