Online Customer Journey Governance Lead Specialist
Pubblicato il 01-08-2026 - Jobtailor in Roma
Responsibilities
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- Project Management on Share Platforms
- Formalize business ideas for submission to the central structure (Product/Operations).
- Validate User Requirements (URs) and Functional Analysis for all strategic projects.
- Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.).
- Plan and monitor the brand’s project/basket/evolution roadmap.
- Track project progress, manage escalations, and report deviations from initial URs.
- Ensure timely communication with business stakeholders on initiative status.
- Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases.
- Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation.
- Define user requirements with relevant stakeholders.
- Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions.
Requirements
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- 5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments.
- Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology).
- Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs,
and expected benefits.
- Solid understanding of online customer journeys and front-end platform operations.
- Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement.
- Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making.
- Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision.
- Bachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus.
- Fluent English (written and spoken); additional languages are a plus. xlwpduy
Hard Skills
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- project management
- user requirements definition
- functional analysis
- user acceptance testing (UAT)
- KPI validation
- data interpretation
- customer journey management
- cross-functional coordination
- digital platforms
- front-end platform operations
Soft Skills
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- stakeholder communication
- collaboration
- analytical mindset
- detail-oriented
- proactive
- multi-project management
- decision-making
- customer feedback collection
- initiative support
- timely communication
Certifications & Qualifications
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- Bachelor’s degree in business administration
- Bachelor’s degree in Engineering
- Bachelor’s degree in IT
- Master’s degree
- specialized certification
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Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.