Customer Service Representative (Csr)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78l0kx

Position Summary:
The Customer Service Representative (CSR) will provide exceptional support to customers, handling post-sales inquiries, coordinating technical services requests and new equipment installation activities, and ensuring a high standard of customer satisfaction. Reporting directly to the After-Sales Manager, the CSR will act as a key point of contact for customers, ensuring that their needs are met efficiently and effectively. Key Responsibilities:
**Customer Support and Issue Resolution**
- Manage customer requests related to technical support (Hotline)
- Coordinate field services team for on-site activities for new equipment installations
- Offer both remote and on-site support to customers, ensuring a personalized approach
- Organize, supervise or directly carry out technical interventions as a field specialist
- Gather customer feedback to continuously improve products and services, collaborating with other business areas **Quality Monitoring and Analysis**
- Manage customer complaints and resolve them in a timely and efficient manner.
- Conduct analysis and generate reports on product/service quality, identifying improvement need/opportunities **Technical and Pre-Sales Support**




- Provide technical support to the Sales Office during the pre-sales phase
- Use of the company CRM, maintaining accurate customer data and service records Key Requirements:
**Education**: - Diploma or Degree in a technical field. **Experience**: - 2-3 years of experience in Customer Service within the industrial or manufacturing sector, ideally in a project-based production environment
- Proven experience in handling customer interactions and technical issue resolution **Skills and Competencies**: - Excellent problem-solving and relationship management skills
- Strong communication abilities, with proficiency in English (a second language is a plus)
- Solid knowledge of CRM systems and technical troubleshooting
- Customer-focused mindset with a proactive approach to resolving issues Contratto di lavoro: Tempo completo Retribuzione: €30.000,00 - €40.000,00 all'anno Disponibilità: - Dal lunedì al venerdì
- Straordinari Retribuzione supplementare: - Quattordicesima
- Straordinario
- Tredicesima Esperienza: - Customer Service : 2 anni (Obbligatorio)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78l0kx