IT Deskside Support Specialist - Rome, Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78l61i

We are hiring an **IT Deskside Support Specialist** to provide **on-site technical support** for a client in Rome. This role is part of a **global IT team**, supporting both legal professionals and business staff with daily technology needs. **Key Responsibilities**: - Provide **second-line onsite IT support** for desktops, laptops, mobile devices (iOS), printers, telephony, and other office equipment.
- Troubleshoot and resolve **hardware, software, and network issues** (Windows 10/11, Office 365, Azure Virtual Desktop).
- Support **meeting rooms and video conferencing** (Webex, Teams, Zoom) and provide **VIP/Executive support**.
- Install, configure, maintain, and relocate IT equipment (computers, phones, cabling, peripherals).
- Assist with **office/desk moves** and ensure all IT resources are set up and functioning.
- Document incidents, solutions, and technical procedures in the IT system.
- Work closely with global IT teams and external vendors to resolve escalated issues.
- Participate in local IT projects and contribute to process improvements.
- Provide end-user training and guidance on IT tools when required.




- Ensure excellent **customer service** and maintain professional relationships with staff at all levels. **Requirements**: - **3-5+ years of experience** in IT deskside/desktop support or a similar role.
- Strong knowledge of **Windows 10/11** and Microsoft Office 365, **Azure Virtual Desktop** and Microsoft System Center
- Basic networking (TCP/IP, cabling, VOIP, wireless)
- Experience with **incident/ticketing and asset management systems** (ITIL knowledge or certification is a plus).
- Strong troubleshooting skills and ability to solve **complex technical issues** independently.
- Excellent communication skills in **English** (written and spoken).
- Proactive, reliable, and customer-focused, with a professional attitude.
- Ability to work under pressure and manage multiple tasks with attention to detail.
- Flexible to cover **on-call, weekend, or shift work** when needed. Contratto di lavoro: Tempo completo, Lavoro a progetto
Durata contratto: 12 mesi Retribuzione: €2.550,00 al mese Domande di preselezione: - Do you live in Rome or next to it? Esperienza: - IT Support: 3 anni (Obbligatorio) Lingua: - English (Obbligatorio)
- Italiano (Obbligatorio)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78l61i