Customer Support
Pubblicato il 01-08-2026 - Rockwool Group in Milano
**Customer Service Support - 12 months contract** We are looking for a **Customer Service Support** to join our **Rockfon**team in** Milano**. **You will report to Customer service team leader** **This is the role** - Guarantee the effective processing of Rockfon customer sales orders.
- Follow all relevant internal procedures for day-to-day activity.
- Ensure external and internal customer satisfaction and develop close relationships with all contacts.
- Administration of sales orders to cash to ensure efficient and effective processing: - Receipt of orders to analyze products/quantities/lead times for validation.
- Order entry in SAP system.
- Check product availability in liaison with factories/suppliers.
- Send orders for preparation and follow up logistics and transport with 3rd party service provider and/or internal logistics depts.
- Management of claims and credit requests, filing and archiving.
- Chasing payment as required on request from accounts.
- Response to queries received by phone, mail, etc from external and internal contracts, with the help from other depts (logistics, technical, marketing, sales.) on
- Product availability and lead time.
- Pricing and quotation for special products.
- Requests for sales contact / documentation / samples.
- Various periodic activities such as: - Weekly check of invoice and credit posting.
- Monthly close of accounts and order portfolio.
- Visit customers to build a network of contacts.
- Participate in Group initiatives and projects. **Requirements**: - 3 + years' of customer service experience in a similar role.
- Proficiency in SAP.
- Excellent communication, interpersonal skills and ability to work under pressure.
- Customer focus, problem solving and result-orientation.
- Effective cross-functional approach and ability to work in a fast-paced environment.
- Fluent in Italian and English **Place of work**: Office Milano (Arco della Pace); 1 day home office/week **What we offer** Full‑time fixed‑term employment contract (12 months).
Placement within an international, technical, dynamic and efficient work environment, interacting with various internal and external stakeholders. **What makes people stay and thrive at ROCKWOOL?** We believe in building strong connections, growing your career, and making an impact that matters.