Guest Relations Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78lb6g

**ROCCO ROBUSTO HOTELS** **VILLA IGIEA** **PALERMO** **GUEST RELATIONS AGENT**
- Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul._
- The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests._ **Main Purpose**:
The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay.
Reports to: Guest Relations Manager. **Main duties & responsibilities**: - Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;
- Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to make sure our Guests are satisfied;
- Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay;
- Ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay;
- Assistance to Front Office for Check-in procedures when required;
- Maintain the Guest database for future bookings, considering the preferences and updates guest profiles accordingly;
- Assist (together with the Guest Relations Manager) travel agents in the absence of the Sales Team representative;
- Ensure consistent communication between department managers,



following up on guest requests and complaints;
- Promote the hotel outlets and activities. **We offer**: - Temporary contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations. **Competencies required**: - Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. **Other requirements**: - Professional experience, preferably at international level, in the same role;
- Advanced level of English knowledge. A third language is preferred;
- Knowledge of hotel management software (e.g. Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
- Strong passion for hospitality and attention to details. **Workplace**:Villa Igiea, Salita Belmonte 43, 90142, Palermo. Contratto di lavoro: Tempo pieno, Tempo determinato Retribuzione: €754,42 - €1.757,08 al mese Benefit: - Mensa aziendale Sede di lavoro: Di persona

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78lb6g