CSM Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78lu41

Postura is setting the standard for ergonomic and industrial AI in manufacturing.
In just a few years, what began as a team of four has become a trusted platform adopted by major enterprise groups across Europe. Our AI-powered software transforms how manufacturing companies assess ergonomic risk and optimize production processes — replacing manual, time-intensive assessments with objective, scalable, data-driven analysis.

We work with more than 20 major manufacturing groups, including Beko, Electrolux, and Piaggio , and are expanding across Europe and globally. After recently closing a new investment round, we are scaling fast and looking for new talent to double the team over the next year.

You won’t inherit a playbook — you’ll write it.
As our first Customer Success Manager , you will be a founding member of Postura’s CS function, built alongside the founding team from scratch.

You will run kickoffs, trainings, checkpoint calls, and adoption reviews — keeping champions aligned, unblocking obstacles, and making sure every client reaches their goals and renews.





We are looking for someone with a genuine obsession for client relationship quality : punctual, precise in meeting notes, rigorous in keeping statuses updated, and able to create the right internal documentation to keep the team aligned. Coordinate and directly manage the onboarding journey for new plants: kickoff, training (on-site or remote), checkpoints, activation closing, and adoption review
Run checkpoint calls to monitor usage, unblock obstacles, and keep clients on track
Manage the renewal and expansion pipeline : track contract timelines, anticipate risks, and build expansion plans with champions
Maintain the client relationship at a personal level : calling to unblock situations, scheduling extra touchpoints, sending proactive pings and reminders based on next steps — making things happen, not just tracking them
Keep the Control Tower — our internal client management system — always current: acc

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78lu41