IT Help Desk Technician
Pubblicato il 01-08-2026 - Mozarc Medical in Italia
About Mozarc Medical
At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.
Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.
Location
Mirandola, Modena, Italy. This is primarily an onsite role with hybrid work a possibility after training.
Employment Type
Full-time, 6-month contract (employment arrangement to be defined based on the selected candidate)
Position Summary
We are looking for a reliable and customer-focused Entry-Level Help Desk Technician to join our IT team. In this role,
you will be responsible for providing Level 1 technical support to end-users, assisting with a wide range of issues related to Office 365, Windows 11, Microsoft Teams, laptops, mobile phones, printers , and other desktop applications.
The ideal candidate will have 1-3 years of prior Help Desk or Desktop Support experience , be familiar with ticketing systems , and have excellent communication and customer service skills. This role requires verbal and written fluency in both Italian and English , and the ability to remain professional and courteous while handling technical issues for internal users.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, chat, and in-person for issues related to:
- Office 365 applications (Outlook, Word, Excel, Teams).
- Windows 11 operating system.
- Laptops, desktops, and mobile phones (iOS/Android).
- Printers, scanners, and basic network c