Reservations Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78luqa

Sereno Hotels is a collection of exclusive luxury hotels set in two of the world’s most coveted destinations: St. Barth and Lake Como. The portfolio includes the award-winning Le Sereno St. Barth, Le Sereno Villas, Il Sereno Lago di Como, and the historic Villa Pliniana.

A fantastic opportunity has arisen at Sereno Hotels for our 5-Star property in Lake Como, part of Leading Hotels of the World , and we are looking for you
We are currently hiring a Cluster Reservation Agent to join our dynamic team .

Position Requirements:
- A high school education or equivalent is required (Hotel School Diploma Preferable)
- The ability to access, retrieve and leverage info from the hotel property management system is expected
- The ability to make accurate, efficient entries into the reservations system is essential
- The ability to operate telephone, computer and various software is expected
- Previous Reservations experience
- Fluency in English and Italian
- French language skills are a plus
- Strong sales ability and communication skills
- Availability to work shifts,



including weekends and public holidays
- Excellent time management skills

As a Reservations Agent your responsibilities will include, but are not limited to the following:
- Process all reservation requests, changes, and cancellations received by phone and email
- Explain rate plans, booking and cancellation policies to customers
- Accommodate and document special requests
- Answering questions about property facilities/services and accommodation
- Follow sales techniques to maximize revenue
- Input and access data in the hotel’s property management system
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the system
- Follow proper escalation procedures when addressing guest concerns
- Run daily AM and PM reports
- Compile and track monthly commission and handle the ext

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78luqa