Junior Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78n3qn

SpecialistaIn this role you support the Electrification and Automation area in Milan by shaping a robust customer support process.
You act as the entry point for inquiries, collaborating with product experts and engineering to ensure a high-quality customer experience.
You will leverage digital tools and contribute to knowledge sharing, troubleshooting and process improvement.
This is an opportunity to grow in a global tech leader and directly impact service quality and customer satisfaction.parenthood supportpsychological support servicescontinuous learning opportunitiesAct as entry point for customers needing support for Siemens Electrification and Automation productsProvide first-level technical support for protection relays, energy automation, power quality and MV productsSupport structuring and up-scaling of customer support processes using Siemens toolsLeverage AI and digital tools to improve troubleshooting and knowledge sharingAssist customers in troubleshooting configurations, commissioning,



and operation issuesPerform root-cause analysis and contribute to issue resolutionContribute to building a knowledge base to improve future troubleshooting and customer experienceCollect customer feedback on product performance and usabilityShare market and application insights with product management and R&DSupport; continuous improvement initiatives related to products, tools, and support processesTechnical diploma, Bachelor's or Master's in Electrical, Energy, or Automation Engineering2-5 years in technical support, application engineering, commissioning, field service or similarPractical exposure to customer support, troubleshooting, documentation, or product supportKnowledge of power distribution systems, electrical protections, and problem solvingStrong customer-centric approach and ability to build trusted relationshipsAbility to learn quickly in dynamic environments and manage changing prioritiesDigitally native with proficiency in digital tools and MS OfficeProficiency in Italian and EnglishEligible to work in ItalyFamiliarity with digital tools and MS Office#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78n3qn