Associate Account Manager Ii, 12 Month Ftc
Pubblicato il 01-08-2026 - Expedia Group in Milano
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.Role OverviewThis role coaches and supports customers to help them succeed on the company's platform. The position focuses on increasing customer value through effective commercial conversations, relationship building, and solution-oriented support.Key ResponsibilitiesBuild and begin developing relationships with customers and their account teams, including key buyers and decision-makersSupport the creation of opportunities such as progress meetings and exploratory conversations to grow customer accountsDevelop an understanding of customer business challenges through appropriate internal and external channelsRecommend products, services, and insights that align with customer needsComplete basic account plans that outline tactics to acquire and maintain businessBuild an understanding of how the department operates and contributes to the broader organizationDevelop awareness of policies, practices, trends, and competitor activity that affect the organization and its customersGain a basic understanding of the financial impact of decisions and solutions on both the organization and customersGuide accounts toward valuable insights and present recommendations that vantaggi both the customer and the organizationGather data and information on potential ideas and solutions to address business needsContribute to business cases for change under the guidance of more senior colleaguesDevelop working knowledge of the company's standard contract terms and conditions through product literature, contracts,
and collaboration with peersLearn when to engage legal partners to modify standard contract termsBuild understanding of the contract negotiation process and contractual arrangementsExchange straightforward information clearly and effectively to gain support from othersSeek support from a manager when needed to resolve differences and align stakeholdersAssist in conducting basic cost, benefit, and risk analyses of possible solutions, including the implications of not reaching agreementIdentify key stakeholders involved in account decision-makingDevelop understanding of standard offerings and major areas of expertiseBuild working knowledge of products, technologies, and commercial offerings within the role's scopeDevelop a broad understanding of competitor products and servicesUnderstand the value and application of products, technologies, and offerings for customers and the organizationRecognize the importance of building rapport and maintaining strong ongoing relationships with colleagues and external customersLearn about customer leaders and decision-makers through internal customer relationship management systemsDevelop a basic understanding of customer industries and competitive markets, and use company tools to access market-specific insightsParticipate in customer meetings to better understand needs and expectationsLearn the metrics used to assess the performance of products, services, and solutions against customer needsHelp develop value proposition statements, case studies, and proof points to demonstrate the value of the company's products, services,
and solutionsExperience2–3 years of relevant professional experienceEducationBachelor's degree or equivalent practical experienceRequired SkillsProficiency in English and Italian is a must have.Strong communication skillsGrowing knowledge of sales techniquesAccount management experience preferredThe total cash range for this position in Milano is €38,****** to €54,******. Employees in this role have the potential to increase their pay up to €61,******, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.Benefits and perksExpedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at .You can find the benefits for this location and any collective agreement that may apply here .Accommodation requestsExpedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at .About Expedia GroupExpedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.Important noticeEmployment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is .Equal OpportunityExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-*****-Ljbffr