Crm Specialist
Pubblicato il 31-07-2026 - Altro in Campo di Ne
Experteer Overview As a CRM Specialist in our Digital Business Team, you will manage loyalty programs across brands and drive CRM activities to boost customer retention. You will develop multi-channel communications in collaboration with marketing and monitor loyalty KPIs to safeguard data quality. You will partner with store operations and digital teams to optimize CRM actions and train store teams on CRM projects. This role supports Stefanel and other OVS Group brands, offering a hands?on opportunity to shape omnichannel customer experiences within a sustainable, results?driven culture.
Retribuzione / Benefits Operate loyalty programs for multiple brands
Execute CRM activities to enhance retention and loyalty
Develop multi-channel communications (newsletter, SMS, push) with marketing
Monitor CRM and loyalty KPIs
Manage customer database quality, integrity and enrichment
Collaborate with store operations and digital teams to optimize CRM actions
Provide training for store teams on CRM projects
Lead CRM initiatives and loyalty programs for Stefanel and other brands with the CRM team
Responsabilità University background in Economics, Marketing, Statistics
At least 3 years of CRM experience
Proven experience within the Salesforce ecosystem
Strong analytical mindset
Solid project management skills
Digital and innovation-oriented mindset
Expertise in CRM and Retail reporting
Excellent communication and presentation skills
Team player in a fast?paced environment
Fluency in English
Requisiti fondamentali Wellbeing & Parenting programs
Wellness area with free courses
Learning & Development programs
25% discount on all our brands
Flexible start times and lavoro da remoto options
Health insurance included
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